Refund Policy
This Refund Policy explains when VKB Equipments may issue a refund, how refund requests are assessed, and how approved funds are returned. It applies to equipment, machinery, parts, attachments, implements, trailers, accessories, and other goods supplied by VKB Equipments.
This policy must be read with our Return Policy, Payment Policy, Shipping Policy, Terms and Conditions, and any written quotation or warranty issued for a particular transaction. Rights that cannot lawfully be excluded under South African law remain unaffected.
Refund Eligibility
A refund may be approved when VKB Equipments supplied the wrong product, the goods differ materially from the accepted description, a paid product is no longer available, an order is cancelled before dispatch, a duplicate payment has been verified, or a return is accepted under our Return Policy.
A consumer may also qualify for a refund where goods are defective, unsafe, unsuitable for their ordinary purpose, or otherwise fail to meet applicable statutory standards. The available remedy depends on the transaction, the condition of the goods, the reason for the request, and the law that applies.
Seven Day Online Cooling Off Right
A qualifying consumer who purchases goods through an electronic transaction may cancel the transaction without giving a reason within seven days after receiving the goods, subject to the exclusions and conditions in the Electronic Communications and Transactions Act.
The customer is responsible for the direct cost of returning goods cancelled under this cooling off right. Goods must be protected, complete, and returned according to our instructions. Certain products may be excluded by law, including goods made to a customer’s specifications, clearly personalised goods, and goods that cannot reasonably be returned because of their nature.
Defective Goods
Where the Consumer Protection Act applies, a consumer may return goods that fail to meet the required standards of quality within six months after delivery. The consumer may direct the supplier to repair the goods, replace them, or refund the purchase price, subject to the Act and the facts of the claim.
VKB Equipments may inspect or test the product before finalising the claim. We may request photographs, videos, installation details, diagnostic reports, maintenance records, operating information, and return of the item.
Normal wear, a disclosed condition, incorrect installation, misuse, overloading, contamination, unsuitable fluids, accidental damage, unauthorised modification, poor maintenance, or operation outside the product’s rated capacity will not automatically be treated as a defect.
Incorrectly Ordered Products
A product is not considered incorrectly supplied when it matches the accepted order but does not fit because the customer provided an incorrect part number, incomplete machine details, or information for a modified machine.
VKB Equipments may consider a voluntary return where the product remains unused, uninstalled, undamaged, complete, and suitable for resale. Return transport and reasonable handling costs may be deducted where legally permitted.
Special Orders
Special orders may include imported goods, custom manufactured products, programmed electronic units, altered attachments, configured machines, and products sourced specifically for one customer.
A change of mind refund may not be available after procurement, manufacturing, programming, alteration, or import arrangements have started. Where cancellation is accepted, reasonable supplier charges, transport costs, import expenses, and other non recoverable costs may be deducted.
Refund Amount
An approved statutory refund will be calculated according to applicable law. A voluntary refund may exclude original delivery charges, return transport, collection costs, installation expenses, inspection costs, missing components, damage caused after delivery, and reasonable handling charges where those deductions are lawful.
No deduction will be made where the law prohibits it.
Refund Method
Approved credit card refunds will normally be returned to the same card through the authorised payment provider. Approved EFT refunds will normally be paid into a verified bank account belonging to the customer or original payer.
We may request proof of bank account ownership and identity verification before making an EFT refund. Refunds are not normally paid into an unrelated third party account.
Processing Time
Once the goods have been received where required, inspection has been completed, and the refund has been approved, VKB Equipments will initiate payment within the period required by law. Where no specific period applies, we aim to initiate the refund within seven to fourteen business days.
Banks and card providers may require additional time before the credit appears in the customer’s account.
Requesting a Refund
Send refund requests to sales@vkbequipments.co.za or call Phone: +27 634159880 or WhatsApp: +27634159880. Include the customer name, invoice number, order number, product details, delivery date, reason for the request, and supporting photographs.
A submitted request does not confirm approval. VKB Equipments will review the transaction and provide written instructions or an outcome.