Privacy Policy
VKB Equipments respects the privacy of customers, website visitors, suppliers, contractors, applicants, and other people whose personal information we process.
This Privacy Policy explains what information we collect, why we use it, when it may be shared, how it is protected, and which choices are available to the person concerned. Personal information is handled in accordance with applicable South African law, including the Protection of Personal Information Act where it applies.
Responsible Party
VKB Equipments is the responsible party for personal information processed through our website and business operations.
Contact details:
VKB Equipments
Holding 87, Uniforest Plantation
H/V BHS & Road 14
Leeupoort Farms
Delmas
2210
South Africa
Email: sales@vkbequipments.co.za
Phone: +27 634159880 WhatsApp: +27634159880
Information We May Collect
The information collected depends on how a person interacts with us. We may collect names, business names, company registration information, VAT details, telephone numbers, email addresses, physical addresses, billing addresses, delivery addresses, quotation information, order records, invoices, payment status, products purchased, machine details, serial numbers, part numbers, photographs supplied for identification, returns, warranty records, and customer service communications.
Website information may include an IP address, browser type, device information, pages viewed, referral source, cookies, login details, and activity needed to operate or secure the website.
We do not require customers to send card PINs, online banking passwords, or one time passwords through ordinary email or telephone communication.
How Information Is Collected
Information may be collected when a person visits the website, creates an account, submits an enquiry, requests a quotation, places an order, pays for goods, contacts our team, requests delivery, returns a product, submits a warranty claim, offers equipment for sale, applies for work, or communicates through email, telephone, forms, or other approved channels.
Why We Use Personal Information
VKB Equipments may process personal information to answer enquiries, identify parts, prepare quotations, process orders, verify payments, arrange delivery, manage collections, provide customer service, administer returns and warranties, prevent fraud, maintain financial records, comply with legal duties, improve our website, protect our rights, manage suppliers, and communicate operational information.
Information may also be used for marketing where permitted by law. Marketing messages will include a practical way to opt out.
Legal Grounds for Processing
Personal information may be processed where it is necessary to conclude or perform a contract, comply with a legal obligation, protect a legitimate interest, pursue a lawful business interest, or act with valid consent where consent is required.
Payment Information
EFT payments are processed through banking systems. Credit card payments may be processed by an authorised payment provider. VKB Equipments may receive transaction confirmation, payment status, masked card details, and fraud screening information rather than the complete card number.
Payment providers process information under their own privacy and security terms.
Sharing Information
Information may be shared with banks, payment processors, couriers, transporters, warehousing providers, technology suppliers, hosting services, accountants, auditors, insurers, attorneys, manufacturers, suppliers, warranty administrators, fraud prevention services, regulators, courts, and law enforcement bodies where reasonably necessary.
Service providers should use the information only for authorised purposes and apply suitable safeguards. VKB Equipments does not sell personal information as a standalone commercial product.
Cross Border Processing
Some technology or service providers may store information outside South Africa. Reasonable steps will be taken to ensure that cross border processing is handled in a manner consistent with applicable privacy requirements.
Cookies
The website may use cookies and similar technologies to keep pages working, remember preferences, maintain shopping sessions, measure traffic, prevent fraud, and improve performance.
Some cookies may be supplied by payment, analytics, security, advertising, mapping, chat, or social media providers. Browser settings can be used to restrict cookies, although blocking essential cookies may affect website functions.
Information Security
VKB Equipments uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, unlawful access, interference, alteration, destruction, and unauthorised disclosure.
No internet system can be guaranteed completely secure. Customers should protect account passwords, secure their devices, and report suspected misuse promptly.
Where a security compromise creates a legal notification duty, VKB Equipments will take reasonable steps to investigate, limit the impact, and notify affected parties and the relevant authority as required.
Retention
Information is retained only for as long as reasonably necessary for the purpose collected, contractual obligations, warranty administration, fraud prevention, dispute resolution, tax records, or other legal requirements.
Information that is no longer required may be deleted, destroyed, anonymised, or deidentified where reasonably practical.
Your Rights
Subject to applicable law, a person may request confirmation that VKB Equipments holds personal information about them, request access, ask for correction, object to certain processing, request deletion where legally appropriate, withdraw consent where processing depends on consent, or opt out of direct marketing.
Identity verification may be required before an access, correction, or deletion request is completed.
Children
Our products and services are intended for adults and businesses. We do not knowingly collect personal information from children without appropriate authorisation.
External Links
The website may contain links to third party websites. VKB Equipments does not control the privacy practices or content of those websites. Visitors should review the relevant third party privacy policy.
Privacy Requests
Privacy requests may be sent to sales@vkbequipments.co.za or made by calling Phone: +27 634159880 or WhatsApp: +27634159880. Please provide enough information for us to identify the relevant records without sending unnecessary sensitive information.
Policy Updates
This Privacy Policy may be updated when our systems, services, providers, or legal duties change. The current version will be published on the VKB Equipments website.