Payment Policy
This Payment Policy explains how customers may pay VKB Equipments, when an order is treated as paid, and which verification measures may apply.
VKB Equipments accepts EFT and credit card payments. Payments must be made in South African rand unless another arrangement is confirmed in writing.
Electronic Funds Transfer
Customers paying by EFT must use the bank details shown on an official VKB Equipments quotation or invoice. The invoice or order number should be used as the payment reference.
A proof of payment does not confirm that money has cleared. Goods will normally be released only after funds appear as cleared and available in the VKB Equipments bank account.
Customers should verify any unexpected change to our banking details by calling Phone: +27 634159880 or WhatsApp: +27634159880 before sending payment. VKB Equipments will not ask for banking passwords, card PINs, or one time passwords.
Credit Card Payments
Credit card payments may be processed through an authorised payment gateway or card terminal. The person making payment must be authorised to use the card.
Additional verification may be required for high value orders, unusual transactions, different billing and delivery addresses, or payments identified for security review.
Customers should enter card information only through an approved secure payment process. Full card details should not be sent by ordinary email or messaging.
Prices
Prices are stated in South African rand unless otherwise indicated. The amount payable may include the product price, VAT where applicable, delivery charges, preparation costs, loading fees, installation, commissioning, or additional services requested by the customer.
Website prices may change before an order is accepted. Used equipment and limited stock items may be sold before payment is confirmed.
Obvious pricing, calculation, or data entry errors may be corrected before acceptance. Where payment has already been received for an order that cannot be accepted, the payment will be refunded according to our Refund Policy.
Quotations
A quotation remains valid for the period shown on the document. Stock availability, supplier pricing, exchange rates, transport costs, fuel prices, and import expenses may affect validity.
A quotation does not reserve goods unless it expressly states that the item has been reserved. Customers should review the product description, condition, quantity, delivery location, and total price before accepting.
Order Acceptance
Submitting an online order or accepting a quotation does not always complete the sale. An order is normally accepted after VKB Equipments confirms availability, verifies pricing, receives the required customer information, receives cleared payment or an agreed deposit, and issues written confirmation.
We may decline an order before acceptance where stock is unavailable, payment cannot be verified, an obvious pricing error has occurred, delivery is impractical, or the transaction presents a fraud risk.
Deposits
A deposit may be required to reserve machinery, secure a special order, arrange transport, begin preparation, or source a product.
The quotation will state the deposit amount and any cancellation conditions. Deposits for imported, custom, modified, or specially sourced goods may become non refundable once costs have been incurred, subject to applicable law.
Payment Verification
VKB Equipments may request information reasonably required to confirm a payment or reduce fraud. This may include customer identification, proof of address, business registration information, proof of bank account ownership, cardholder confirmation, or written authority for a company representative.
Reasonable verification may delay release or dispatch. Such a delay is not treated as late delivery by VKB Equipments.
Fraud Prevention
Forged payment confirmations, unauthorised card use, identity fraud, false chargebacks, and deliberate misrepresentation may be reported to banks, payment providers, insurers, or law enforcement authorities.
An order may be placed on hold while a suspicious transaction is investigated.
Ownership and Risk
Ownership of goods remains with VKB Equipments until the full purchase price and all agreed charges have been received in cleared funds, unless a written agreement states otherwise.
Risk may pass to the customer on delivery, collection, or another point stated in the quotation or Terms and Conditions.
Payment Assistance
Payment questions may be sent to sales@vkbequipments.co.za or discussed by calling Phone: +27 634159880 or WhatsApp: +27634159880. Include the order number, invoice number, payer name, amount, payment date, and payment reference.